Terms & Conditions
Welcome to Deli 61. We’re so glad you’re here. Make yourself comfortable and have a good time, but please follow our house rules.
This policy was revised on 4th January 2022 and takes effect on the same date.
By using the Deli 61 website, you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer, or otherwise. Any liability under these terms and conditions cannot exceed the total price of your purchase.
Deli 61 is not responsible for any business loss or damage which does not result directly from their actions, or that was unforeseeable at the time of purchase.
2. Placing an order
When you place an order via our website, it is classed as an offer, which if accepted by us results in a binding contract. By completing the checkout process on the Deli 61 website, you are also agreeing to all our Terms and Conditions as presented on the website.
Should we accept your order, you will be sent an email containing the details of your order. Once this email has been sent, it means the order has been accepted, a contract has been formed, and payment will be taken. If, in the unlikely event, your order is not accepted, we will notify you via email of why this is the case, and no payment will be taken.
It is your responsibility to check all the information in the confirmation email is correct and notify us immediately via email should there be any inaccuracies. We will not be liable for reimbursing you for the value of any goods which have perished or been damaged as a result of your failure to inform us of inaccurate information being listed on the confirmation email.
3. Orders containing Alcohol
Alcoholic drinks cannot be sold to persons under 18 years of age. You will be required to enter your Date of Birth prior to placing your order. Once your order has been dispatched, the courier will be instructed to check the age of the recipient on delivery, and you may be required to provide legal proof of age i.e. photo driving licence, passport or a proof of age scheme card that carries the PASS hologram, if the recipient appears to be under the age of 25.
4. Cancelling an order
Should you wish to cancel an order that has been accepted by us, and a confirmation email has already been sent out to you, we are unable to guarantee that we can cancel the order, and provide a full refund. However, if you email us as soon as possible, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge.
All weights referred to on Deli 61 website are guidelines, and there can be some fluctuations around those guideline weights. We are unable to offer refunds for complaints arising from reasonable variations from stipulated guideline weights. However, we will always endeavour to supply products as close as possible to our guideline weights.
6. Product Description
All of the product images on our website are for illustrative purposes only. As such, products and their packaging may vary from the pictures on the website. The products offered by Deli 61 are constantly rotated and adapted.
Therefore, whilst we try to provide indications of which products you may receive within your delivery, and how they might look, we reserve the right to deliver products that have not been indicated or explicitly referred to anywhere on the website.
We consider preferences as indicated by you, the customer, when you place an order. However, other than those preferences governed by dietary requirements, such as vegetarian or pasteurised requests, or any other allergy related requirements, we are unable to guarantee your preferences will be fulfilled in your delivery.
In the event of an item being out of stock at our supplier,we will endeavor to ensure that a suitable replacement is included for both quality and value.
We aim to dispatch your order 5 working days. There may be occasions where stock could be low, and we will have to delay delivery. We will always inform you of this by email.
We can deliver to both residential addresses and business addresses. Once you complete your purchase, you must indicate instructions for the courier as to where your delivery should be left in the event nobody is present to receive the order. This is not a signed for service, so it can be simply 'on the porch', as well as 'with a neighbour'. It is important that you are as specific as possible with these instructions. Please note that should your indicated preference not be secure; we are unable to assume liability for loss or damage incurred as a result of the products being left in/at that location. If our couriers deem a 'safe place' location not to be secure, either because it is exposed to the elements, or it is visible from the road, they may return to the depot with it. In such cases, you will be informed via the tracking service (text message and/or email) and with a slip through the letterbox. You can then either arrange re-delivery directly with them for the next day, or to collect from the depot. This should be done the following day to ensure the product remains in pristine condition. We can accept no liability if you are unavailable to either receive or collect your delivery the day following the scheduled delivery date where the 'safe place' has been deemed insecure by the courier.
If there is nobody due to be present at the delivery address on the estimated delivery date who can refrigerate the products, we are unable to accept liability for perished goods. It is your responsibility to ensure that someone will be present on the estimated delivery date, and that they are able to refrigerate the goods on that day.
On receipt of your order, we advise you refrigerate chilled produce straight away.
If you order arrives late, please do not worry about the condition of chilled produce, as our boxes are designed to keep the items in the right conditions for 48hrs, or even longer when it is cold outside.
If your items have not arrived within the time specified, then please let us know as soon as possible, and we will investigate.
If there is nobody available to receive the delivery, or collect it, on either the day of delivery, or the following day, we are unable to offer any refunds or compensation provided the original delivery was delivered on one of those days.
It is therefore imperative that you ensure someone is available to either receive or collect the delivery on either the day, or the day after the scheduled delivery date.
9. Packaging safety
Our packaging may contain re-usable, safe, cooling ice packs. However, we do advise keeping these out of reach of children. Our cardboard delivery boxes are 100% recyclable. Our boxes may also contain paper filler to cushion the contents of the boxes. We would advise keeping all these components out of reach of children, and we cannot accept liability for any injuries that may occur that are either directly or indirectly linked to any packaging Deli 61 delivers to you.
10. Complaints Procedure
All of our products are subject to rigorous testing and inspection prior to delivery to ensure it is in optimum condition when it is dispatched. In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. Please do not return any items to us.
If you do not inform us of a problem within 7 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim, or provide a refund.
11. Governing Law
These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.
12. Trading Name
Deli 61 Limited (Company Registration No: 12328482)